Office Policies


New Clients


A new client intake form will be provided to the client at the first massage session. Forms are also available to print off and fill out from the Forms tab. New clients will be asked to arrive twenty minutes early for their first session so that intake forms may be filled out if they have not already done so, and so that there is time to discuss health history between the practitioner and client without taking away from “table time”.


At the first visit, the client will receive a copy of the massage therapy policies and will be asked to sign the ”Agreement for Services” stating that the client has read the information, understands it, and agrees to comply with the professional massage therapy policies and procedures stated and provided in the Agreement for Services.


If a new client has not filled out the intake form and has arrived at the scheduled beginning of a massage, time will be taken to fill out the intake form and to discuss health history prior to beginning the massage. Therefore, the first massage may not last a full hour. The practitioner will discuss the client’s massage goals and create a treatment plan based on the client’s needs for that session, and subsequent sessions.


Note for Guests Utilizing Coupon Vouchers

Spring Lake Massage Therapy & Wellness Center welcomes your coupon website vouchers, however please be aware that this is a small office and the schedule fills up quickly. Every effort will be made to make your visit a fantastic experience! Please take this into account when calling to make your appointment. Expired vouchers are worth the amount paid; usually $35. If an expired voucher is presented for payment, the remainder of the cost of the service is due at the time service is rendered.


Payment Policies

CASH, CREDIT CARD OR CHECK: Payment is expected at the time service is rendered. Cash, personal check, credit card (MC, Visa, Discover), and flex plan benefits cards are welcome.

COPAYS FOR INSURANCE PATIENTS- Any co-pay required by your insurance must be paid at the time of your appointment.

There is a $50 fee for any returned check in addition to the original payment amount.

24 Hour cancellation notice must be given (48 hours if weekend appointment).


There is a $35 charge for last minute cancellations with one grace waiver allowed annually for life’s little bumps in the road.


‘No Shows’ will be billed at the full self-pay rate and the one time annual grace waiver DOES NOT apply. We know you work hard and so do we. Please honor our time as we honor yours, and cancel the appointment if you can’t make it.


For Medical Massage patients, please note that insurance DOES NOT cover missed appointments. If you miss your scheduled session, or you are more than 15 minutes late and do not contact us, you will be billed the full self pay rate.




We currently accept the following insurance plans with your doctor’s prescription:


Aetna PPO and EPO plans
Group Health PPO

Prime Health
PIP- Personal Injury Protection- This is usually coverage that is used as a result of an automobile accident and is covered under your automobile insurance policy or under the other party’s coverage.
L&I- Labor and Industries Workers’ Compensation Insurance- provides no-fault industrial insurance coverage for most employers and workers in Washington State. Benefits include medical treatment for workers who are injured in the course of their employment or develop an occupational disease as a result of their work activities.


Healthcare Flexible Spending


Remember, there are other avenues for self care using your insurance coverage. Many insurance providers don’t provide massage benefits, however, you may be eligible for a “flexible spending account”, sometime called a “Benny card”, “flex card”, HSA, HRA, or FSA. You can use these wellness dollars for many holistic therapies, including massage and infrared sauna therapy with a healthcare professional referral. Contact your employment benefits administrator for more information.


Differences between HSA (Health Savings Account), HRA (Health Reimbursement Account), FSA (Flexible Spending Account) are described here




If you do decide to pay ”out of pocket”, keep track of your receipts and itemize medical expenses at year end on your Federal Income Tax return. These deductions can really add up if you track them.

We offer a Wellness Program for our “self pay” clients which are not available to clients utilizing insurance benefits for massage:

Purchase 5 of any type of massage or wellness service and get the 6th visit for that same service FREE!


Contact Spring Lake Massage Therapy & Wellness Center:


Leanne Kuhlman, LMT, Owner (MA 60137342)

1375 Regents Blvd

Suite 202

Fircrest, WA 98466

Tel: 253-878-0174 Please leave a message and your call will be returned within 24 hours

Fax: 253-442-6174

Schedule appointments 24-7 online