Office Policies

Booking Policy

When we officially re-open (to be announced), and due to COVID-19, we will temporarily limit the number of daily appointments. The health and safety of our clients and staff is very important to us. For this reason, walk-in appointments will not be accepted and clients who are not currently receiving a service will be asked to step out in order to control the number of people within the clinic. Additionally, only one client may wait in the welcome lounge at one time.

If you are experiencing a fever, cough, or sore throat, please reschedule your appointment for when you are no longer symptomatic. If you have been to a COVID-19-impacted area or have been in close contact with a person infected with COVID-19, we ask that you please reschedule your appointment for 14 days past the date of most recent contact.

**Please note, we are requesting that clients wear face masks when they arrive for their appointments. Clients are required to wear a provided face mask during the massage session.** Refusal to wear a face mask results in refusal of service and we reserve the right to refuse service to anyone, for any reason.

 

COVID-19 Vulnerable Clients

In accordance with extended shelter-in-place recommendations to protect our more vulnerable populations, I am not working with the following client populations at this time:

  • Compromised immune systems
  • Aged 65 or above
  • Heart, lung or kidney issues (for example: those on heart meds, with asthma, COPD, on dialysis, on oxygen therapy)

 

New Clients

A new client intake form will be provided to the client at the first massage session. Forms are also available to print off and fill out from the Forms tab. New clients will be asked to arrive twenty minutes early for their first session so that intake forms may be filled out if they have not already done so, and so that there is time to discuss health history between the practitioner and client without taking away from “table time”.

 

At the first visit, the client will receive a copy of the massage therapy policies and will be asked to sign the ”Agreement for Services” stating that the client has read the information, understands it, and agrees to comply with the professional massage therapy policies and procedures stated and provided in the Agreement for Services.

 

If a new client has not filled out the intake form and has arrived at the scheduled beginning of a massage, time will be taken to fill out the intake form and to discuss health history prior to beginning the massage. Therefore, the first massage may not last a full hour. The practitioner will discuss the client’s massage goals and create a treatment plan based on the client’s needs for that session, and subsequent sessions.

 

Note for Guests Utilizing Coupon Vouchers

Spring Lake Massage Therapy & Wellness Center welcomes your coupon website vouchers, however please be aware that this is a small office and the schedule fills up quickly. Every effort will be made to make your visit a fantastic experience! Please take this into account when calling to make your appointment. Expired vouchers retain the value of the amount that was paid and it is the client’s responsibility to provide proof of the amount paid for the Groupon (the Groupon company is a separate and unrelated business and many times we won’t know how much you paid Groupon for your voucher). If an expired voucher is presented for payment, the remainder of the fee for the service is due at the time service is rendered.

 

Payment Policies

CASH, CREDIT CARD OR CHECK: Payment is expected at the time service is rendered. Cash, personal check, credit card (MC, Visa, Discover), and flex plan benefits cards are welcome.

COPAYS FOR INSURANCE PATIENTS- Any co-pay required by your insurance must be paid at the time of your appointment.

There is a $50 fee for any returned check in addition to the original payment amount.

 

COVID-19 Cancellation Policy

Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all of our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you to please contact us as soon as possible to reschedule. To further support you, there will be no penalties for cancellations.

‘No Shows’ are excused until further notice. We understand the fluidity of conditions and situations surrounding the COVID-19 world we are living in. However, please, if you know ahead of time that you can’t make it in, please email, call or text and let us know.

 

Insurance

We will bill out- of- network for all medical insurance plans. Please check with your insurance provider prior to setting up your initial appointment to understand your out- of- network insurance benefits. Prior to your first appointment, please fill out the client intake form, and bring your physician referral / prescription for massage therapy with diagnosis code(s) with you. You can find the client intake form under Forms > Medical Massage, here.

PIP- Personal Injury Protection- This is usually coverage for injury occurring as the result of a motor vehicle accident (MVA) and is provided under your automobile insurance policy, or under the other party’s coverage. We will accept 3rd party claims, however, we have a limit on the outstanding amount due for Claims for Services before we ask the patient to make monthly payments to be applied to the account. You can find the client intake form under Forms > Medical Massage > Motor Vehicle Accident Questionnaire, here.

L&I- Labor and Industries Workers’ Compensation Insurance- provides no-fault industrial insurance coverage for most employers and workers in Washington State. Benefits include medical treatment for works who are injured in the course of their employment or develop an occupational disease as a result of their work activities. Please fill in the L&I Intake form and bring your physician referral / prescription for massage therapy with diagnosis code(s) with you to your first appointment. You can find the client intake form under Forms > Medical Massage > Workers Comp L&I Questionnaire, here.

 

Healthcare Flexible Spending

Remember, there are other avenues for self- care other than using your insurance coverage. Many insurance providers don’t provide massage benefits, however, you may be eligible for a “flexible spending account”, sometimes called a “Benny card”, “flex card”, HSA (Health Spending Account), HRA (Health Reimbursement Arrangement), or FSA (Flexible Spending Account). You can use these wellness dollars for many different types of wellness therapies, including massage therapy with a healthcare professional referral. Contact your employment benefits administrator for more information.

Differences between HSA (Health Savings Account), HRA (Health Reimbursement Account), FSA (Flexible Spending Account) are described here

 

Self- Pay

If you do decide to pay ”out- of- pocket”, keep track of your receipts and itemize medical expenses at year end on your Federal Income Tax return. These deductions can really add up if you track them.

We offer a Wellness Program for our “self pay” clients which are not available to clients utilizing insurance benefits for massage:

Purchase 5 of any type of massage or wellness service and get the 6th visit for that same service FREE!

 

Contact Spring Lake Massage Therapy & Wellness Center:

 

Leanne Kuhlman, LMT, Owner (MA 60137342)

1375 Regents Blvd

Suite 202

Fircrest, WA 98466

Tel: 253-878-0174 Please leave a message and your call will be returned within 24 hours

Fax: 253-442-6174

springlakemyotherapy@gmail.com

Schedule appointments 24-7 online